Privacy Policy

Evans Hughes Ltd company number 12573301, registered in England & Wales. Authorised and regulated by the Financial Conduct Authority 927014. Evans Hughes Ltd is registered with the Information Commissioner's Office under registration reference ZA754708

At Evans Hughes Ltd we are committed to safeguarding the privacy of our customers.
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If you have any questions about this privacy policy or our treatment of your personal data, please contact us:
            by email to enquiries@evanshughes.co.uk
            by post to Evans Hughes Ltd, Kemp House, 152-160 City Road, London EC1V 2NX
            by telephone on 01234 56789

Controller
Evans Hughes Ltd is the controller of personal data submitted and is responsible for the security and safety of your personal data.

What data do we collect
We collect, use, store and transfer different kinds of personal data about with regard to the services we provide.

Identification data such as your first and last name, maiden name, marital status, title, date of birth and gender
‍Contact data such as your current and previous addresses, email address and telephone numbers
‍Financial Data such as investment and pension details and account history for the purposes of investigation your potential mis selling claim
‍Claims related data such as information provided by yourself for the purposes of investigating your potential claim
‍Transaction data such as details of products and services you have engaged us for
‍Technical data includes internet protocol (IP) addresses, browser type and version, time zones setting and location and other technology and devices you use to access our website
‍Usage data such as information about you use our website, products and services
‍Marketing and communications data includes your preferences in receiving marketing/communications from us and our 3rd parties and your communication preferences

Your Rights
You can control, access or restrict the use of your data.  You can withdraw your consent for us to contact you at any time. However, if you have signed a contract our contractual rights will still apply and we may contact you in relation to a cancellation fee or any outstanding monies owed to us.

Failure To Provide Data To Us
Please note, we require certain personal information to be able to complete our services. If you do not provide this, we may not be able to fulfil our contract with you. In this event, we will explain what data is required and why. If you do not wish to provide this, we have the right to terminate your contract with us in accordance with our Terms and Conditions.  We will inform you should we fail to terminate your contract with us.

Legitimate Interests
In respect of our legitimate interests, we have a legitimate interest in keeping you updated about any further services offered by us which may be of interest to you both during and after the conclusion of your contract with us, including communication of any developments that may have an impact on your original service (e.g. a change in rules or processes which may enable us to help you with a claim where previously we could not).

We will use the details you have provided to contact you including by telephone and post. If you do not wish for us to contact you in this manner, or by a specific method, you will be able to unsubscribe at any time to one or all contact methods.

Furthermore, we may offer other services in areas of claims management.  As part of this service, we can provide a direct referral to 3rd parties. We will always ask for your consent before doing so and this is entirely your choice.We also have a legitimate interest in using your data to help us to review our services and obtain analytics in respect of our customer base.

We may also be required to use your data due to a legal requirement which is placed upon us; this includes our regulatory requirements such as financial record keeping, staff training and monitoring, in addition to complaint handling. In these circumstances, we may be required to keep your data by law.

How do we collect your data
We use different methods to collect data from and about you, including:

‍Direct Interactions: You may provide us with your personal data and product/policy information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you engage our products and services, request marketing to be sent to you or to provide some feedback on our services.
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‍Automated Technologies or Interactions: You may provide us with your personal data when you interact with our website, we may automatically collect technical data about your equipment, browsing actions or patterns. We collect this personal data by using cookies and similar technologies. Please see our Cookies Policy for more information.
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‍Third Parties: We may receive personal data about you from various third parties, which may be obtained from technical data under analytics providers such as Google and identity and contact information from data brokers by which you have provided your consent to receiving your personal data for the purpose of contacting you about our services.

Will we disclose information to Third Parties?
If you contact us regarding a claim, we only pass your information on to an approved member solicitor firm within the Evans Hughes Solicitor Panel. Your details will be treated in strict confidence by the firm who deals with you.
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Recipients of Your Data
We control the use of your data as you have directed.To allow us to provide our services to you, the following third parties provide critical functions to our business and will process your personal information as directed by us and in accordance with strict data security arrangements:

Our Services: during our services we will provide your data, under your specific instruction, to named financial institutions, and, if required, the Financial Ombudsman and FSCS

Our Systems and IT: we use third party firms who provide essential storage arrangements (including call recordings), software and support to our infrastructure;Post and Printing: we use an outsourced print-house who manages our printing, they receive a copy of postal communication and print and send this on our behalf;

Our Regulators: we may be required to provide your data to our Regulators, who include the Financial Conduct Authority, the Legal Ombudsman Service and the Information Commissioner’s Office; and

Our Professional Services: we use professional legal, consultancy and accountancy services to help us fulfil our legal obligations.

We do not sell your data to third parties in any circumstances. We have carefully selected our third parties due to their commitment to keeping your data safe, and all data is processed within the UK. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences.If you require details of the third parties we use please contact us.

We may also disclose your information with:

HM Revenue & Customs, The Financial Conduct Authority, Regulators and other authorities acting as processors based in the United Kingdom who require the reporting of processing activities in certain circumstances

Accountants, Solicitors, Compliance Consultants and other like services acting as processors, based in the United Kingdom who require reporting of processing activities in certain legal and/or compliance circumstances

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change such as this occurs, the new owners may use your personal data in the manner set out within this Policy.

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